| July 2022 - December 2022 |
Cloud Engineer🔎
- Migrate MSP clients from on prem AD to Azure AD or Hybrid depending on needs.
- Initial Intune configuration for Windows based devices.
- Okta Administration for onboarding and offboarding new users as well as granting access to SSO based applications.
- Active Directory user account creation and management.
- Azure Active Directory user account creation and management.
- Office 365 account creation and mailbox access administration through PowerShell.
- SentinelOne threat response and mitigation.
|
42Support |
| November 2021 - May 2022 |
System Administrator II🔎
- Jamf Pro macOS client configuration deploying Nudge and DEPNotify.
- Okta for SSO configuration and SSO backed application access granting.
- Active Directory Administration In limited capacity due to Internal structure of customer data.
- Zoom Administration for conference room hardware and remote users.
- Slack Administration for new Slack applications and external resources.
|
Lucid |
| August 2018 - November 2021 |
Senior IT Support Specialist🔎
- G Suite administration for 400+ users with use of GAM
- Jamf Pro macOS client configuration and management
- Jira Administration for new projects and workflows
- AirWatch for automated Windows device configuration
- Virtual Machine deployments through Parallels
- VoIP Engineering and Administration through RingCentral and InContact
- Security threat mitigation
- Process and Documentation for new and old technology offerings
|
Addepar |
| August 2015 - August 2018 |
Global Client Engineer I , System Technician Lead , System Technician II🔎
Global Client Engineer I
- Manage 1,200+ Windows computers and 300+ macOS and iOS devices worldwide using SCCM and JAMF Pro (Casper Suite).
- Build and configure JAMF Pro environment for Mac and iOS device management.
- Build and configure SCCM environment for Windows Client Imaging and management.
- Create and implement global security and compliance standards (patching, AV, disk encryption, etc.)
- Work with vendors to identify, test, and implement new solutions.
- Provide training and documentation for our IT staff in other parts of the world
- Travel within US/Canada/Mexico for onsite support
System Technician II/System Technician Lead
- Organize and assign tickets according to priority to a team of 6 technicians.
- Create and disable user accounts in Active directory and Microsoft Exchange.
- Troubleshoot and repair computer hardware and software issues remotely and in person.
- Manage and audit company assets in asset tracking software.
- Image/Re-image computers using SCCM (PC) and Jamf Pro/Casper Imaging (MAC).
- Deploy new systems as designated; transfer all client data to new machine.
- Diagnose/repair/configure laptop and desktop software as needed.
- Hardware break/fix RMA for in-warranty computers.
- Manage objects in Active Directory.
- Troubleshoot issues with network connectivity for clients.
- Answers phone calls to troubleshoot and document user issues and company outages.
- Provide high quality customer service to clients.
|
Usana Health Sciences |
| December 2012 - August 2015 |
L2 Deskside Support🔎
- Work tickets created for the help desk to resolve client desktop issues. Organize and complete work tickets according to priority.
- Image new computers with appropriate software image. (PC/MAC)
- Troubleshoot issues with new computers, as required to fix or obtain warranty service. (PC/MAC)
- Diagnose/repair/configure laptop and desktop software as needed. (PC/MAC)
- Manage extensions on Avaya PBX phone system.
- Manage objects in Active Directory.
- Troubleshoot issues with network connectivity for clients and servers.
- Install and decommission server systems.
- Provide high quality customer service to clients.
|
CSC at eBay |
| January 2011 - December 2012 |
Identity Management Specialist🔎
- Perform on-boarding and off-boarding of eBay, PayPal, GSI, Rent.com, and Other M&A employees
- Create contact cards and set forwarding for GSI employees in Exchange Management Console
- Re-link Active Directory accounts with SAM accounts
- Setup users email addresses along with home folder locations and login scripts in active directory and Exchange Management Console
- Perform new-hire and exit tasks via SAM and Remedy
|
TekSystems at eBay
|
- December 2017
- August 2003
- June 2006