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Josh Conway

Technology Specialist

A dedicated and highly energetic person who thrives in pressure situations and can be counted on when the going gets tough. Values commitment to execellence, innovation, and customer service. Exceptionally quick learner who can pick up any necessary skills with ease. Works well in a team or alone, self-starter and very motivated. With a love for technology and people he has dedicated his professional career to helping others with their technology based roadblocks.


Education/Certifications


Work Experience

Dates Job Title Employer
July 2022 - December 2022 Cloud Engineer🔎
  • Migrate MSP clients from on prem AD to Azure AD or Hybrid depending on needs.
  • Initial Intune configuration for Windows based devices.
  • Okta Administration for onboarding and offboarding new users as well as granting access to SSO based applications.
  • Active Directory user account creation and management.
  • Azure Active Directory user account creation and management.
  • Office 365 account creation and mailbox access administration through PowerShell.
  • SentinelOne threat response and mitigation.
42Support
November 2021 - May 2022 System Administrator II🔎
  • Jamf Pro macOS client configuration deploying Nudge and DEPNotify.
  • Okta for SSO configuration and SSO backed application access granting.
  • Active Directory Administration In limited capacity due to Internal structure of customer data.
  • Zoom Administration for conference room hardware and remote users.
  • Slack Administration for new Slack applications and external resources.
Lucid
August 2018 - November 2021 Senior IT Support Specialist🔎
  • G Suite administration for 400+ users with use of GAM
  • Jamf Pro macOS client configuration and management
  • Jira Administration for new projects and workflows
  • AirWatch for automated Windows device configuration
  • Virtual Machine deployments through Parallels
  • VoIP Engineering and Administration through RingCentral and InContact
  • Security threat mitigation
  • Process and Documentation for new and old technology offerings
Addepar
August 2015 - August 2018 Global Client Engineer I , System Technician Lead , System Technician II🔎

    Global Client Engineer I

  • Manage 1,200+ Windows computers and 300+ macOS and iOS devices worldwide using SCCM and JAMF Pro (Casper Suite).
  • Build and configure JAMF Pro environment for Mac and iOS device management.
  • Build and configure SCCM environment for Windows Client Imaging and management.
  • Create and implement global security and compliance standards (patching, AV, disk encryption, etc.)
  • Work with vendors to identify, test, and implement new solutions.
  • Provide training and documentation for our IT staff in other parts of the world
  • Travel within US/Canada/Mexico for onsite support
  • System Technician II/System Technician Lead

  • Organize and assign tickets according to priority to a team of 6 technicians.
  • Create and disable user accounts in Active directory and Microsoft Exchange.
  • Troubleshoot and repair computer hardware and software issues remotely and in person.
  • Manage and audit company assets in asset tracking software.
  • Image/Re-image computers using SCCM (PC) and Jamf Pro/Casper Imaging (MAC).
  • Deploy new systems as designated; transfer all client data to new machine.
  • Diagnose/repair/configure laptop and desktop software as needed.
  • Hardware break/fix RMA for in-warranty computers.
  • Manage objects in Active Directory.
  • Troubleshoot issues with network connectivity for clients.
  • Answers phone calls to troubleshoot and document user issues and company outages.
  • Provide high quality customer service to clients.
Usana Health Sciences
December 2012 - August 2015 L2 Deskside Support🔎
  • Work tickets created for the help desk to resolve client desktop issues. Organize and complete work tickets according to priority.
  • Image new computers with appropriate software image. (PC/MAC)
  • Troubleshoot issues with new computers, as required to fix or obtain warranty service. (PC/MAC)
  • Diagnose/repair/configure laptop and desktop software as needed. (PC/MAC)
  • Manage extensions on Avaya PBX phone system.
  • Manage objects in Active Directory.
  • Troubleshoot issues with network connectivity for clients and servers.
  • Install and decommission server systems.
  • Provide high quality customer service to clients.
CSC at eBay
January 2011 - December 2012 Identity Management Specialist🔎
  • Perform on-boarding and off-boarding of eBay, PayPal, GSI, Rent.com, and Other M&A employees
  • Create contact cards and set forwarding for GSI employees in Exchange Management Console
  • Re-link Active Directory accounts with SAM accounts
  • Setup users email addresses along with home folder locations and login scripts in active directory and Exchange Management Console
  • Perform new-hire and exit tasks via SAM and Remedy
TekSystems at eBay

Skills

Windows 7/8/8.1/10/11 ⭐⭐⭐⭐⭐ macOS ⭐⭐⭐⭐
Microsoft Office 2016/2019/O365 ⭐⭐⭐⭐⭐ AWS ⭐⭐
Azure ⭐⭐⭐⭐ Google Workspace (G Suite) ⭐⭐⭐
GAM ⭐⭐⭐ Okta ⭐⭐⭐
Onelogin ⭐⭐⭐ SCCM/Intune ⭐⭐⭐⭐⭐
Jamf ⭐⭐⭐⭐ AirWatch ⭐⭐⭐
Active Directory ⭐⭐⭐⭐⭐ SentinelOne ⭐⭐⭐
VOIP/IVR ⭐⭐⭐ Bash ⭐⭐⭐⭐
PowerShell ⭐⭐⭐⭐ Hyper-V ⭐⭐⭐⭐
ESXI ⭐⭐⭐⭐ HTML(5) CSS(3) JavaScript ⭐⭐⭐⭐

Resume PDF